CUSTOMER CARE

SHIPPING POLICY

What are the shipping methods and costs?


DOMESTIC SHIPPING

  • ORDERS OVER $100 AUD - Free shipping via Australia Post (no promotion code required)
  • ORDERS UNDER $100 AUD - Flat Rate $10 AUD via Australia Post

INTERNATIONAL

  • All orders are shipped by Australia Post for flat rate AUD $30

SHIPPING ADDRESS

Make sure to provide precise city, state and post code information. Abbreviations, misspellings and other typos can result in errors in this section and cause delays and issues with delivery.




When will my item be shipped?


  • READY TO SHIP ITEMS - 1-2 business days of placing the order (This excludes weekends and Public Holidays)
  • MADE TO ORDER ITEMS - Timeframes vary between 2 – 6 weeks depending on supplier of materials delivery.




Can I track my order?


Absolutely. All orders are shipped via a registered and trackable service with Australia Post.

Once the order has been shipped an email notification will be issued with a link to track the parcel with Australia Post using a unique tracking code.

You can enter the tracking code on the Australia Post website to see its progress. If you are having trouble with the online tracking contact Australia Post direct by phone on 137 678 (Australia only).




When should I receive my order?


DOMESTIC SHIPPING

Delivery Timeframe Guidelines in Australia

SAME STATE (New South Wales) – 2 to 5 business days

INTERSTATE – 3 to 6 business days

Australia Post aims to dispatch orders received from Jodie Day within 1-2 business days of receiving the parcel (this excludes weekends and Public Holidays).

Delivery to your designated shipping address usually occurs within 2-6 business days from dispatch date depending on your location.

If your order cannot be left safely on the premises, it will be taken to a local Australia Post facility for collection. In this event, an 'Item Awaiting Collection' card will be left for you.

INTERNATIONAL

Australia Post aims to dispatch orders received from Jodie Day within 1-2 business days of receiving the parcel (this excludes weekends and Public Holidays).

Delivery Timeframe Guidelines for international orders are between 6-8 business days.

If your order cannot be left safely on the premises, it will be taken to a local Australia Post facility for collection. In this event, an 'Item Awaiting Collection' card will be left for you.




What if my order is lost or damaged in transit?


If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.


If damage has occurred during shipping, all packaging must be retained by receiver and failure to do so, may invalidate any claim.




Are there any additional fees?


Customs or import duties are charged when the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Customers should be aware of the customs and clearance fees and charges of their home country.

As customs policies and import duties vary widely from country to country, we have no control over these charges, and we cannot confirm what the cost would be. We recommend that you contact your local customs office for current charges before you order, to avoid any unforeseen charges.

Note, in rare occasions custom agents may delay delivery of some packages. Jodie Day is not responsible for any delays.





PAYMENT TERMS

What are the payment options available when I place an online order?


All prices displayed on online store are quoted in Australian Dollars.

Once your order is confirmed, your credit card is authorised and the funds are put on hold until the transaction is completed with our third party provider, Stripe.

Here are the options available at checkout;

MAJOR CREDIT CARDS (Visa, Mastercard, American Express ) – Cards that are linked to a debit or credit account at a bank.

DIGITAL WALLETS (APPLE PAY) - Wallets are linked to a card or bank account, but can also store monetary value. Wallets typically require customer verification (e.g., biometrics, SMS, passcode) to complete a payment.

(COMING SOON) BUY NOW/PAY LATER (AFTER PAY) - Buy now, pay later is a payment method that offers customers immediate financing for online payments, typically repaid in fixed instalments over time.

BILLING INFORMATION - Please make sure your billing information is as it appears on your credit card statement. Contact your financial institution if you need the exact billing address associated with your credit card.

SECURTY - For your security, you may be required to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on certain orders for Visa, MasterCard and American Express cards. ​

FRAUD PROTECTION - All payments are subject to verification and reviewed. Jodie Day has the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorised or illegal activity.




How do I use my promotion code for special offers?


Jodie Day may offer users special promotional offers from directly off the website, marketing and advertising material on third party sites or email marketing campaigns.

At the Shopping Cart page, if you have been supplied with a promotional code, enter this in the ‘Promo Code’ Field to access the offer.





ORDERS

How do I know if an item is right for me?


PRODUCT SEARCH

To search for products you can use the toolbar section to target your search via filters on; collections, price, colour, size and custom filters to narrow your search targeted results.

After you have found the product through the filters, you can read the benefits and usage tips on each product detail page. All the available colours, materials used and sizes are listed in the detailed text box.

The information is located on each individual product page. Some of the images use natural elements that may differ in size, texture and colour due to the natural form of the material.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients and materials used for products to avoid potential allergic reactions.

The products available on the online store are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Jodie Day unless you are a registered wholesaler through Jodie Day.

PRODUCT VISUALS

A selection of images for each product provide visual content that showcases the products features.

A zoom feature is available to take a closer inspection of the finer details and product material.

Jodie Day has tried to accurately display the colours of products through photography and video content. The actual colours you see will depend on your devices screen and may not be accurate.




How do I place an order for items listed online?​


ADD ITEM TO CART

To add items to your Shopping Cart, make sure you have selected the correct colour option if applicable, quantity amount and click on "Add to Cart" for the item you wish to buy.

REMOVE ITEM FROM CART

To remove an item, go to your Shopping Cart and select “Remove" on the item.

CHANGE QUANTITY OF ITEM IN CART

To change the quantity of items, go to your Shopping Cart and change the number in the box under the "Qty" column.

PROMOTION OFFER CODE

At the Shopping Cart page, if you have been supplied with a promotional code, enter this in the ‘Promo Code’ Field to access the offer.

RETURNING CUSTOMER

If you are a returning customer and have finished adding items to your shopping basket and want to checkout, you will be prompted to sign in by providing your e-mail address (login) and password. If you can't remember your password you will be prompted to reset your password.

NEW CUSTOMER

If you are a new customer, and have finished adding items to your shopping basket and want to checkout, you will be prompted to register for a community member account (reminder that special promo offers are available for members), or you can check out as a guest.




How do I know if my order was successful?​​


Once you have successfully placed your order with Jodie Day, you will receive an email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records.

The order confirmation email includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any credits or promotional discounts, taxes, shipping charges (if applicable), your shipping address and billing information.

To reduce packaging and paper wastage causing damage to the environment, your order confirmation form will not be printed and placed in the parcel. To check and confirm your order details please refer your confirmation email or log into your account.




Can I modify my order after it has been placed?​​


Once your order has been confirmed and the payment has been accepted, the store aims to ship the order out as soon as possible. If you need to change or modify your order, Jodie Day will do its best once the request has been placed, but cannot guarantee requests can be processed if the order has already been dispatched.




What if the item I wish to order is ‘out of stock’?


Jodie Day aims to only carry a small range of products at one time to reduce the impact on the environment. The items are designed to be able to combine with other products in the range to create a unique style to the user.

Occasionally, an item may be temporarily out of stock. If an item you like is out of stock you can select ‘notify me’ button for an email to be sent when this item is restocked and available online.

Collaboration or ‘one of a kind’ pieces will be only available for a limited time and may not feature a re-stock option.




Can I purchase a custom ‘made to order’ piece or multiple for my bridal party as a gift?


SPECIAL REQUEST - BRIDAL PARTY ORDER

If there is an item you like listed on the store in limited numbers available, ‘out of stock’ or in the gallery as an archived item; You can email to request a ‘made to order’ purchase for a large quantity order.

Once the request has been received Jodie Day can confirm if the materials are in stock or if they need to be ordered from suppliers to complete the order.

A timeframe for the request will be provided to and details on how to place the order online.

SPECIAL REQUEST – CHANGE OF DESIGN

If there is an item you like listed on the store but wish to change some elements e.g, metal tone, gemstone or the pearl shape, you can email to request a ‘made to order’ purchase for an individual item.

Once the request has been received Jodie Day can confirm if the materials are in stock or if they need to be ordered from suppliers to complete the order.

A timeframe for the request will be provided to and details on how to place the order online.

NOTE: Special request order may take between 2 – 6 weeks to produce depending on material availability.





EXCHANGE + RETURNS

What if I decide to ‘change my mind’ on my order?


Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind due to hygiene reasons for hair accessories and earrings products.

Please ensure you read the product page information thoroughly as it will describe the materials of the product, dimensions and colours.

Great care is taken to ensure that the items are photographed as accurately as possible to show the intricate details and colours of each piece.

If you aren’t sure whether a piece will work for your style vision, please get in touch and I’m happy to assist with any questions.

Due to the nature of custom orders, we are unable to accept refunds or exchanges on custom requests.

Sale items and items purchased using a promotional code are final sale and cannot be returned or exchanged.




What if my item is damaged or faulty?


All items are quality checked before they are dispatched and packaged in a protective box for safe handling during transit. But we understand that sometimes mishandling or damage may occur during transit.

Please inspect your order on delivery for any damaged, design faults and contact Jodie Day within 7 days of delivery please email a picture and Jodie Day will get in touch to discuss a refund or a replacement item depending on stock levels.

The item is to be returned in the original packaging and in the exact condition it was sent in. Items must not have been worn or the return/exchange will be declined.

The additional postage will be payable by Jodie Day.

Please note if Jodie Day is out of stock on a particular item and unable to replace your order, a refund will occur.

Jodie Day will notify you once your item has been received and inspected for your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Please note that Jodie Day is not responsible for the following:

  • Damage resulting from mishandling after delivery.
  • Damage caused by using incorrect cleaning solutions or methods.
  • General wear and tear of the item after delivery.
  • Damage caused by exposure to environmental elements.
  • Changes in the appearance of material elements finishes over time.




What if I received the wrong item?


All items are quality checked before they are dispatched and packaged in a protective box for safe handling during transit. Jodie Day understands that sometimes human errors can occur and apologises for any inconveniences to the customer.

If an item that arrives is incorrect from the order form, please get in touch no later than 7 days from the delivery date with a picture of the item and Jodie Day will get in touch to discuss a refund or a replacement item depending on stock levels.

The additional postage will be payable by Jodie Day.

Please note if Jodie Day is out of stock on a particular item for an exchange and unable to replace your order, a refund will occur.

Jodie Day will notify you once your item has been received and inspected for your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.




My item was on sale at the time of purchase, can I return it?


Sale items and items purchased using a promotional code are final sale and cannot be returned or exchanged.