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CUSTOMER CARE

  • WHY IS THERE A MINIMUM BOOKING FEE?
    The minimum booking fee is set to secure my hairstyling services for the full day for your wedding date.
  • CAN I REMOVE SERVICES FROM MY BOOKING?
    Once you have confirmed your quote, signed a service agreement and placed a deposit, services cannot be altered. If you have family members or additional guests who may require services, it is best to leave them out of the initial agreement until confirmed. If there is a change of mind for the services; unfortunately, they cannot be removed on the day.
  • CAN I ADD SERVICES TO MY BOOKING?
    If you have family members or guests requiring services after the initial agreement, this is acceptable if the additional services work with the preparation schedule of the day. The extra services will be added to the invoice once confirmed.
  • CAN I BOOK THE SERVICES IF I HAVE LESS THAN 5 PEOPLE?
    Yes of course! If the hairstyling services required are lower than minimum of five services, the minimum day rate will be charged.
  • DO I HAVE TO SIGN THE SERVICE AGREEMENT FOR THE BOOKING?
    Yes. Signing the contract shows that you understand what is required of Jodie (Service Provider) to you in the process of the wedding journey and what is required of the you (The Bride). The contract confirms that you understand the; 1. Booking process 2. The service rates 3. The travel rates 4. The bridal consultation rates 5. The non-refundale deposit & invoice balance payments process 6. Booking Cancellations 7. Natural disasters & medical pandemics policies 8. Marketing
  • WHAT IS THE PAYMENT SCHEDULE?
    The total cost of the booking is paid over 2 payments. 1. The non-refundable deposit to secure your wedding day. 2. The balance is due 7 days before the wedding day. All payments are to be made via a bank transfer online or online using your credit card. NOTE: The bridal hair trial is not included in the wedding date booking. It is an additional cost to be paid on the trial date.
  • DO YOU OFFER TOUCH UP OR CHANGE OF HAIRSTYLE SERVICE FOR THE RECEPTION?
    Yes! This is a question that is asked during the inital enquiry if the bridal would like this service. It is an additional charge for the hairstylist to stay in the wedding destination location and to complete a touch up of the hairstyle or to restyle the hair into a second look. The service rate for this option starts from $600 and varies on price depending on duration in the area location as it may include overnight accommodation. A quote will be provided for the additional service.
  • HOW MANY SERVICES CAN YOU DO ON THE WEDDING DAY?
    How many services I can deliver on the day depends on the ceremony time. I work alone and not part of a hair team (no additional stylist) so parties of 8 or more for ceremonies before 4pm I cannot provide services. I like to finish services 1.5 hours before the ceremony time. This allows time for touch-ups to bridal party, time to get dressed without being rushed, time for pre-ceremony photos with the bride party and time to travel to the ceremony location. As a guide: SERVICES: 5 (1 hour each) = 5 hours START TIME: 7:30am FINISH TIME: 1:30pm CEREMONY TIME: 3pm
  • WHERE DO YOU TRAVEL FOR DESTINATION WEDDINGS?
    My services are mobile across Australia and I am available for destination weddings around the world. The majority of my bookings are based on the coast of New South Wales including Sydney, Blue Mountains, Southern Highlands, Kangaroo Valley, Illawarra Coast, Shoalhaven, Eurobodalla and the Sapphire Coast.
  • WHY IS THERE A TRAVEL FEE?
    The mobile service allows the bridal party to feel relaxed and calm knowing that it’s professionally tailored to the bridal party desires and in the comfort of your location of choice. The travel fee is applied for the time it takes to travel to and from the destination location by car and fuel expenses. Hotel parking is chargable to the bridal party room on the day. An additonal charge of accommodation may be applied for destination weddings that require an early start time. For destintaion weddings over 3 hours travel time or interstate and international weddings accommodation, airfares, car hire and meal allownaces may be applied on the quotation.
  • HOW LONG DOES EACH SERVICE REQUIRE ON THE WEDDING DAY?
    I allow 1 hour per service on the wedding day. For hairstyles that require additional prepartion (e.g very curly hair) or hair extensions added to a hairstyle an additional 15 - 30mins will be applied for the person.
  • WHAT TIME DO YOU USUALLY FINISH THE SERVICES ON THE WEDDING DAY?
    I advise that it is best to finish the services 1.5 hours before the ceremony time. This allows time for final touch ups, time for the bridal party to get dressed without feeling rushed, time for pre-ceremony photos with the photographer and time allocated to leave for the ceremony if at another location.
  • HOW SHOULD MY BRIDAL PARTY PREPARE OUR HAIR FOR THE WEDDING DAY?
    1. Highly recommended for all services for hair to be washed (x 2 shampoo’s + conditioner on ends) the night before the wedding. 2. If anyone’s hair gets oily during their sleep overnight, they can wash their hair on the morning. They will be required to dry off their hair before being in the chair for styling. 3. For mothers of the bride/groom that hair short hair that require a blow-dry they can wash their hair the morning of the wedding. 4. For any person that has super curly hair that is after a smoother finish on the day, I recommend getting a blow-dry the day before that stretches the hair out. This creates more memory hold for the hairstyle to last on the day, especially if its humid weather. 5. If hair extensions are to be added on the day, please ensure these are shampooed, conditioned, dried – not wet and brushed thoroughly ready for the service. 6. It is best to wear either a robe/gown or button up top for the services to allow easy change into attire for the event without disturbing the hair and makeup
  • WILL YOU APPLY MY VEIL TO THE HAIRSTYLE ON THE DAY?
    Yes, I will stay until after you are dressed in apply final touch ups to your bridal hairstyle and then apply your veil to the desired placement. For added security to comb veils I will add 2 bobby pins either side for support, mainly for strong winds or guests stepping on them. I will demonstrate to the bridal party how to remove for the reception without distrubing the hair.
  • IS A BRIDAL HAIR TRIAL COMPULSORY?
    Hair trials are not compulsory but highly recommended to collaborate with your hairstylist in designing your dream wedding hair. The professional experience provides the hairstylist with a hands-on evaluation of your hairs texture, length and condition in preparation for your desired style. This in-person style meeting helps the bride for; 1. Colour placement required for the hairstyle 2. Hairstyle shape (e.g. face-framing layers). 3. Hair extension purchases or hire for volume, length and support. 4. Veil placement. 5. Accessory placement.
  • WHEN SHOULD I ARRANGE A BRIDAL HAIR TRIAL?
    Bridal consultations are recommended at least 4-6 months or a minimum of 4 weeks prior to the wedding. This ensures preparation requirements are arranged; like hair colouring, hair extensions and hair accessories for your desired hairstyle.
  • WHERE DOES THE HAIR TRIAL TAKE PLACE?
    I live on the southern end of South Coast of NSW so coming to me for a bridal hair trial can be difficult for most brides as many live in Sydney, Canberra and the Wollongong region. Once I have your signed service agreement with your location address, I will then know where you are based. I will look at my calendar and advise you of when I will be travelling through your area for destination weddings and advise you of dates and times. For Sydney based brides I generally book a hotel in the city and plan a full day of trials to reduce travelling around to multiple locations.
  • CAN I HAVE MORE THAN ONE HAIRSTYLE TRIAL?
    The bridal hair trial has an allocated time period of 2 hours. This timeframe is based on the consultation and the hairstyle preparation and finishing to complete the look. If you are unsure of which option you would prefer from an upstyle and a down hairstyle you can email a request to trial both options. Once I have seen your reference images I can advise if its achievable within the 2 hour booking or if more time needs to be allocated due to different preparation techniques. If more time is required additional charges will be applied. Additional Time per (30min) - $50
  • CAN MY MUM OR BRIDESMAIDS HAVE A HAIR TRIAL TOO?
    Usually it is only the bride who has a wedding hair trial to design her overall style for the big day. I understand that the bridal party may like to trial a particular look, or the mother of the bride would like to design a style for her daughters special day for herself and is concerned about doing something different. When arranging the trial date please confirm that you would like to request an additional service at the time of booking to ensure time is available to add them. Predominately trials are arranged in a hotel room by myself with multiple brides in a day, they take first priority to ensure their trial occurs before their wedding day. I strongly recommend to take the last booking of the day if you wish to add on an additional person to the trial. ADDITIONAL PERSON HAIR TRIAL = $170 per person (1 hour)
  • CAN I ARRANGE A TRIAL BEFORE MAKING A DEPOSIT BOOKING?
    Bridal trials are only for brides who have secured their wedding date by paying a deposit and signing a contract. I understands that some brides wish to have a trial before securing a date with a hairstylist. I cannot reserve the wedding date until a deposit and contract have been arranged. Without this step it can result in your wedding date being booked by another bride before your trial date, it is extremely risky so I no longer take bookings this way to avoid disappointment.
  • WHAT DO I NEED TO DO FOR THE HAIR TRIAL?
    1. Once I have confirmed with you your hair trial appointment a confirmation email will be sent with the details. ​ 2. An email will be issued with a link to complete a form with your hairstyle vision (images of your hair, your hair inspiration, hair accessories and your dream dress). I will advise if haircutting or hair extensions are required achieve the desired hairstyle. It also helps on the day as all the information is together ready to discuss. ​ 3. Purchase hair extensions, hair accessories and get face framing pieces (if required) before the hair trial. ​ 4. If you have a white top in the shape of your dress from the neckline, wear it to give an overall feel of where the hair will sit. ​ 5. An email will be sent the day before the trial to confirm with details on when to wash your hair.
  • HOW DO I PURCHASE THE HAIR ACCESSORIES?
    You can purchase the hair clips at the online store. You can pre-request styles to try at your hair trial and purchase on the day as well.
  • WHAT HAIR EXTENSIONS DO YOU RECOMMEND?
    For clip in hair extensions to be used on the wedding day, I recommend Zala, Luxy Hair and Showpony. You can purchase these in sets online for a reasonable price. You can select the amount of hair that would work best with your hair type of fine medium and thick, but generally opting for around 220g is best for thickness. If there is too much for your hair you can always leave some wefts out when styling. They offer matching services online by you sending through images of your hair and your desired look to provide you with the best colour, length and thickness. If the hair is too long of slightly incorrect in colour you can get your hairdresser to cut to shape and colour tone.
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